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Course Outline
Introduction
- Veeva Commercial Cloud as a Seamlessly Integrated Solution
- Veeva CRM vs Salesforce
Overview of Veeva Engagement
- Veeva Multichannel CRM
- Veeva Digital Events
- Veeva Align
Working with Veeva Multichannel CRM
- Engaging with customers
- Align customer-facing resources
- Aligning interactions
- Managing orders
- Setting up visualizations
- Tracking performance
Managing Events with Veeva Digital Events
- Working with event data
- Creating an events strategy
- Setting up virtual, live, and hybrid events
- Ensuring oversight, control, and compliance
Planning and Executing Sales with Veeva Align
- Aligning territories
- Managing rosters
- Collecting feedback from the field
- Planning targeted activities
Summary and Conclusion
Requirements
- Experience managing customer relationships
- An understanding of sales team workflows
Audience
- Account managers
- Sales managers and team members
- Customer service managers and representatives
14 Hours
Delivery Options
Private Group Training
Our identity is rooted in delivering exactly what our clients need.
- Pre-course call with your trainer
- Customisation of the learning experience to achieve your goals -
- Bespoke outlines
- Practical hands-on exercises containing data / scenarios recognisable to the learners
- Training scheduled on a date of your choice
- Delivered online, onsite/classroom or hybrid by experts sharing real world experience
Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.
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Public Training
Please see our public courses
