Course Outline

Introduction to Oracle Communications Billing and Revenue Management

  • What is billing and revenue management?
  • Importance of billing and revenue management in business
  • Overview of Oracle BRM
  • Navigating Oracle BRM
  • Setting up users and roles

Billing Process Management

  • Types of billing processes
  • Lifecycle of a billing process
  • Configuring billing parameters
  • Managing billing processes
  • Payment processing
  • Automation and workflow

Revenue Management

  • Understanding revenue streams
  • Importance of revenue management in telecom
  • Pricing and rating
  • Managing revenue streams
  • Understanding revenue recognition principles
  • Implementing revenue recognition policies
  • Using reports to track revenue performance
  • Creating custom reports and dashboards

Advanced Features and Optimization

  • Managing customer accounts and profiles
  • Handling customer queries and issues
  • Defining and managing products and services
  • Configuring product catalogs and bundles
  • Integrating Oracle BRM with ERP and CRM systems
  • Ensuring seamless data flow between systems
  • Ensuring data security in billing and revenue management
  • Complying with industry standards and regulations
  • Performance optimization

Customization and Best Practices

  • Customizing user interfaces and workflows
  • Extending functionality with add-ons and plugins
  • Implementing best practices for billing and revenue operations
  • Common issues and solutions
  • Accessing Oracle support resources

Summary and Next Steps

Requirements

  • Basic understanding of Oracle applications
  • Familiarity with billing and revenue management processes

Audience

  • Billing managers
  • Revenue managers
  • System administrators
  • Business analysts
 14 Hours

Delivery Options

Private Group Training

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  • Pre-course call with your trainer
  • Customisation of the learning experience to achieve your goals -
    • Bespoke outlines
    • Practical hands-on exercises containing data / scenarios recognisable to the learners
  • Training scheduled on a date of your choice
  • Delivered online, onsite/classroom or hybrid by experts sharing real world experience

Private Group Prices RRP from €4560 online delivery, based on a group of 2 delegates, €1440 per additional delegate (excludes any certification / exam costs). We recommend a maximum group size of 12 for most learning events.

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